Working for Alloway Timber

The key to our success has been our colleagues, many have worked with the company for over 20 years and are considered part of the family. Having longstanding colleagues involved in the business for multiple years ensures we bring consistency as well as knowledge and experience to our customers and most importantly client relationships, indeed many of our customers now consider our colleagues their personal friends.

Why Join Us?

  • Profit Share Scheme - All employees eligible for the scheme could be awarded between 2.5%-25% of their salary in January the following year!
  • Life Insurance Scheme - This scheme means that if you are diagnosed with a terminal illness or pass away whilst employed by the company, your family will receive a lump sum payment of 2X your annual salary plus unlimited access to a bereavement helpline for further advice and support.
  • Subsidised sick pay
  • Long service awards - 10 years, 20 years & 30 years.
  • Internal training scheme.
  • Challenge Cup - Up to £100 bonus per month for each branch member
  • All employees are able to have their eye testing reimbursed.
  • Managers put forward employees for exceptional performance during the week. The exceptional performance is highlighted on the weekly communications and employees will receive a £40 take away voucher to treat themselves and their families to dinner on us!
  • Every employee receives an additional day off/day in lieu to celebrate their birthday!
  • Every employee receives one extra day's annual leave to contribute towards employee wellbeing. Plus 2 x £25 wellness vouchers.
  • Every employee once a year is able to take the morning off on their child’s first day of school to settle them in!
  • Any employee with a valid driving license is eligible to enrol onto our HGV Driving Scheme. The company will pay for the HGV Training and place employees within a driving role when available!
  • Bi-annual branch meal

Darren, colleague for 6 years, says:

“I have been employed by Alloway Timber for over 6 years, I started my career in the business as Yard/Counter Sales and over a year ago I have successfully worked my way to Branch management. My key responsibilities are to ensure that as a branch we are sales driven whilst maintaining the best level of Customer Service. Over my years at Alloway I have been a part of successful partnerships with some of our Valued customers for example: Providing the materials for our customer DM Spragg for his BrAG Queens Jubilee Event in June which recently we were presented a Certificate for.”

Dave, colleague for 9 years, says:

“I have worked in the merchant industry for over 20 years, the past 9 years with Alloway Timber and PBM. My key responsibilities are driving our sales and operations agendas. This is all made so much easier by being surrounded and working with such a great a team who I know I can always rely on. Being part of a family run business where we trust, value and empower our colleagues, supports the continual growth and sustainability of our business.”

Counter Sales/Yard Sales - Alloway Timber (Kingston)

To have a thorough and in-depth knowledge of timber and allied products and to be able to sell efficiently and effectively to the customer within the guidelines of the selling techniques and procedures of the company.

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Experienced Counter Sales

To have a thorough and in-depth knowledge of timber and allied products and to be able to sell efficiently and effectively to the customer within the guidelines of the selling techniques and procedures of the company.

 

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service.

 

Working with the Branch Manager or Branch Director, this role is responsible for developing existing and new business, enhancing profitability, delivering exceptional customer service and driving the team and branch forward.

 

Main tasks:

· Serving customers quickly and effectively: provide advice, calculate costs, selecting, recording and loading customer’s purchases.

· Handling the financial transaction and following payment procedures: handling cash, credit cards, cheques, account customers, COD’s from Drivers

· Fostering and developing good relationships with customers, suppliers and staff

· Developing and maintaining a high level of product knowledge and service knowledge: what products can do, uses, services Alloway Timber offer, costs, specifications, stocks, supply and limitations

· Ensure all customer complaints are dealt with quickly and efficiently and that the Supervisor is notified

· Unloading/unpacking stock and putting it in the appropriate place

· Displaying stock in the shop. (In Cheam this includes the yard stock, Putney front yard).

· Ensuring the shop and yard are clean and tidy

· Responding to telephone enquiries - sending out brochures, quotes, liaising with telephone sales

· Keeping a close eye on the possibilities of theft

· Assisting another branch/own branch in another department, due to sickness, absence or other business need.

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Yard Assistant - Mitcham

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service. The Yard Assistant role is key to our success.

 

 

Main tasks:

· Picking orders

· Loading company vehicles (Manually and Via forklift)

· Unloading delivery lorries and putting away stock (Manually and Via forklift)

· Maintaining the yard - sweeping yard, tidying racks etc

· Continually develop product knowledge

· Serving customers quickly and effectively

· Ensuring the yard areas are clean and tidy

· Manual handling

· Use of forklift lifting machinery.

 

 

Safety:

Ø Awareness of own safety

Ø Complying with Company safety rules

Ø Awareness of the location and use of fire and first aid equipment

Ø Assisting the company and any other department/branch as and when required.

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HGV Driver- PBM Putney

Multidrop (approximately 20 per day but varied) delivery driving.

Age: 25+ (For Insurance Purposes)

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service.

 

Working with the Branch Manager and the Assistant Branch Manager, you are responsible for delivering products and orders to our customer base. You are the face of the business to many of our customers and you are comfortable ensuring you provide great customer service. You also enjoy working with colleagues in branch to meet ambitious targets.

The Individual

You want to make a difference!

You are already an experienced and enthusiastic HGV driver who has the desire work with a successful team. You are professional in your approach, and have a desire to provide exceptional customer service. You have a desire to be part of a winning team seeking to grow the business.

Main tasks:

1. Maintaining good relationships with customers as drivers are ambassadors for the company.

2. Assisting shop/yard staff in loading lorry. Strapping and sheeting the vehicle as necessary.

3. Checking the load before going out on the road to ensure correct items and that they are safely secured.

4. Checking the route plan.

5. Delivering goods to customers premises/site.

6. Collecting cash on delivery if appropriate and placing in the security box provided.

7. Administration of delivery tickets back at the branch.

8. Maintaining the cleanliness of the vehicle and general maintenance.

9. Completing defects sheet of vehicle if necessary.

10. To assist the company and any other department/branch as and when required.

11. Awareness of own safety and operate in a safe manner at all times.

12. Complying with company safety rules.

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Central sales team- Alloway Group

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London Offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service.

 

As part of a three year sales growth plan, we are now looking to recruit a Central sales team colleague to support customer engagement and delivery of profitable revenue development

 

This is an out and out proactive sales role which will require tenacity, a true hunger for sales and the ability to grow strong colleague relationships across our business.

 

This role will include responsibility for improving customer retention and driving new business in a variety of market sectors. This is a proactive role where all customers won through current ledgers or new business are handed back to the local branch whilst ensuring the customer continues to spend

 

This role is a crucial part of the sales function across the group and you will need to contribute positively to

 

 

The Role

 

· Sales driven with an excitement for sales

· Identify, target and develop new business in line with set targets

· Delivering and contributing an improvement to customer retention to target

· Maintain close relationships and constant communication with each account

· Identify opportunities to extend opportunities to ensure our revenue line grow

· Produce accurate and timely paperwork in line with customer and company requirements

· Picking up branch missed calls and action timely

 

 

 

Key Skills

 

· Understand the sales process

· Sales driven

· Highly proactive attitude and outlook to sales

· Customer service focused

· Be results driven, reaching set targets and increasing revenues and margins.

· Establishing, maintaining and expanding your customer base and future pipeline

· Increasing business opportunities through various routes to market

· Support the development of sales planning and strategies

· Compiling and analysing sales figures

· Keeping up to date with products and competitors

· Ability to work under pressure to achieve goals

· Self-motivated with a hunger and drive to deliver new business

· Excellent communicator

· Good administration and IT skills

· Producing timely reports

· Strong organisational skills

· Enthusiastic with a winning “can do” mentality

· Generate innovative ideas which will help grow sales

 

Experience

 

· Previous successful track record of working and achieving sales targets in the construction or merchant sector

· Experience in sales and ledger management

· Knowledge of timber and builder material products (desirable but not essential)

 

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