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To have a thorough and in-depth knowledge of timber and allied products and to be able to sell efficiently and effectively to the customer within the guidelines of the selling techniques and procedures of the company.

To have a thorough and in-depth knowledge of timber and allied products and to be able to sell efficiently and effectively to the customer within the guidelines of the selling techniques and procedures of the company.

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service.

Working with the Branch Manager or Branch Director, this role is responsible for developing existing and new business, enhancing profitability, delivering exceptional customer service and driving the team and branch forward.

Main tasks:

· Serving customers quickly and effectively: provide advice, calculate costs, selecting, recording and loading customer’s purchases.

· Handling the financial transaction and following payment procedures: handling cash, credit cards, cheques, account customers, COD’s from Drivers

· Fostering and developing good relationships with customers, suppliers and staff

· Developing and maintaining a high level of product knowledge and service knowledge: what products can do, uses, services Alloway Timber offer, costs, specifications, stocks, supply and limitations

· Ensure all customer complaints are dealt with quickly and efficiently and that the Supervisor is notified

· Unloading/unpacking stock and putting it in the appropriate place

· Displaying stock in the shop. (In Cheam this includes the yard stock, Putney front yard).

· Ensuring the shop and yard are clean and tidy

· Responding to telephone enquiries - sending out brochures, quotes, liaising with telephone sales

· Keeping a close eye on the possibilities of theft

· Assisting another branch/own branch in another department, due to sickness, absence or other business need.

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service. The Yard Assistant role is key to our success.

Main tasks:

· Picking orders

· Loading company vehicles (Manually and Via forklift)

· Unloading delivery lorries and putting away stock (Manually and Via forklift)

· Maintaining the yard - sweeping yard, tidying racks etc

· Continually develop product knowledge

· Serving customers quickly and effectively

· Ensuring the yard areas are clean and tidy

· Manual handling

· Use of forklift lifting machinery.

Safety:

Ø Awareness of own safety

Ø Complying with Company safety rules

Ø Awareness of the location and use of fire and first aid equipment

Ø Assisting the company and any other department/branch as and when required.

Multidrop (approximately 20 per day but varied) delivery driving.

Age: 25+ (For Insurance Purposes)

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service.

Working with the Branch Manager and the Assistant Branch Manager, you are responsible for delivering products and orders to our customer base. You are the face of the business to many of our customers and you are comfortable ensuring you provide great customer service. You also enjoy working with colleagues in branch to meet ambitious targets.

The Individual

You want to make a difference!

You are already an experienced and enthusiastic HGV driver who has the desire work with a successful team. You are professional in your approach, and have a desire to provide exceptional customer service. You have a desire to be part of a winning team seeking to grow the business.

Main tasks:

1. Maintaining good relationships with customers as drivers are ambassadors for the company.

2. Assisting shop/yard staff in loading lorry. Strapping and sheeting the vehicle as necessary.

3. Checking the load before going out on the road to ensure correct items and that they are safely secured.

4. Checking the route plan.

5. Delivering goods to customers premises/site.

6. Collecting cash on delivery if appropriate and placing in the security box provided.

7. Administration of delivery tickets back at the branch.

8. Maintaining the cleanliness of the vehicle and general maintenance.

9. Completing defects sheet of vehicle if necessary.

10. To assist the company and any other department/branch as and when required.

11. Awareness of own safety and operate in a safe manner at all times.

12. Complying with company safety rules.

Alloway Timber and Putney Builders Merchants are both well established and highly recognised distributors of timber and building materials in South West London Offering an extensive range of products and solutions to meet customer’s needs, the business operates from 7 sites and has built a reputation for quality and exceptional customer service.

As part of a three year sales growth plan, we are now looking to recruit a Central sales team colleague to support customer engagement and delivery of profitable revenue development

This is an out and out proactive sales role which will require tenacity, a true hunger for sales and the ability to grow strong colleague relationships across our business.

This role will include responsibility for improving customer retention and driving new business in a variety of market sectors. This is a proactive role where all customers won through current ledgers or new business are handed back to the local branch whilst ensuring the customer continues to spend

This role is a crucial part of the sales function across the group and you will need to contribute positively to

The Role

· Sales driven with an excitement for sales

· Identify, target and develop new business in line with set targets

· Delivering and contributing an improvement to customer retention to target

· Maintain close relationships and constant communication with each account

· Identify opportunities to extend opportunities to ensure our revenue line grow

· Produce accurate and timely paperwork in line with customer and company requirements

· Picking up branch missed calls and action timely

Key Skills

· Understand the sales process

· Sales driven

· Highly proactive attitude and outlook to sales

· Customer service focused

· Be results driven, reaching set targets and increasing revenues and margins.

· Establishing, maintaining and expanding your customer base and future pipeline

· Increasing business opportunities through various routes to market

· Support the development of sales planning and strategies

· Compiling and analysing sales figures

· Keeping up to date with products and competitors

· Ability to work under pressure to achieve goals

· Self-motivated with a hunger and drive to deliver new business

· Excellent communicator

· Good administration and IT skills

· Producing timely reports

· Strong organisational skills

· Enthusiastic with a winning “can do” mentality

· Generate innovative ideas which will help grow sales

Experience

· Previous successful track record of working and achieving sales targets in the construction or merchant sector

· Experience in sales and ledger management

· Knowledge of timber and builder material products (desirable but not essential)